COVID-19

Following the latest government advice, Queensgate Centre is open for essential goods, services and Click & Collect from Thursday 5th November. Please read the information below before you visit.

WHICH STORES ARE OPEN?

The following stores are currently open at Queensgate Centre:

HEALTH AND SAFETY GUIDANCE

When visiting, please ensure you follow the latest Government guidelines, we ask that you observe the following measures during your visit:

HEALTH & SAFETY MEASURES

We want to reassure you that the wellbeing of our staff and visitors is our priority. In line with the latest Government guidance on social distancing, we have adopted the following measures at this site:

 

FREQUENTLY ASKED QUESTIONS

What are you doing to protect your customers?

The health and wellbeing of our staff and visitors is paramount. We are following government guidance with the introduction of:

 

Do I need to wear a face covering?

Please remember face coverings are mandatory within shops and supermarkets. You can find more information on the UK government website: https://bit.ly/3jqUvs9

 

Are your Blue Badge parking bays still available to park in?

Blue Badge parking bays are still available and are located around the park, including adjacent to Harveys and in front of Costa, Laura Ashley and Wren Kitchens.

 

Are your customer toilets open?

Queensgate Centre does not have customer toilets and currently all public toilets within stores are closed.

 

Why are you not taking people’s temperature?

Queensgate Centre is following current UK government guidance to ensure the safety of our staff and visitors. Temperature checking is not currently required.

 

Can I bring my children?

Government guidance recommends shopping alone where possible. However, we understand that this is not always possible with families.

 

Why are all the shops not open?

Following the latest government advice, essential stores, those with takeaway or click & collect services can remain open from Thursday 5th November onwards. All other stores will close due to national restrictions.

 

Why is there a limit to the queue numbers outside certain shops?

This is for the safety of all shoppers, to aid in a safe customer flow throughout the park and retail stores whilst adhering to social/physical distancing guidelines.